Any item custom manufactured for a customer’s application is non-cancellable and non-returnable. Please contact OneHydraulics prior to shipping back any item relating to a warranty issue, as those items may need to ship back to the factory directly.Īny item labeled ‘Final Sale’ on the website is non-cancellable and non-returnable. Products returned for factory warranty issues must be accompanied by a report explaining the non-performance or failure of the returned part. Following our inspection, you will be notified of the product’s disposition and charges, if any. Failure to do so may result in a rejection of the return.
All items must be packaged properly to prevent damage upon shipping back to OneHydraulics. All returns must be shipped prepaid, with the RGA number clearly marked on the outside of the shipping carton. Prior to shipping an item back to OneHydraulics, you must first obtain a Return Goods Authorization (RGA) form and number. Please see our Terms and Conditions relating to warranty claims. Please contact your sales person or email so we can fix any errors relating to your order immediately. If a return is required as a result of an error made by OneHydraulics (e.g., shipping an incorrect item, etc.), the abovementioned fees may not apply. All returns are subject to a restocking fee and shipping fees are non-refundable.
We will not accept items that have been used or purchased from another company. If you may need to return a product you are ordering, please verify if it may be returned prior to ordering.Īll items must be returned in NEW condition, in the original packaging. OneHydraulics will not accept returns on those items for any reason. Before returning any products, please verify with OneHydraulics if a restock fee is required for the product return.Īny item custom manufactured for a customer’s application, including winches and other made-to-order products, may be non-cancellable and non-returnable. Items purchased that come from our manufacturer's stock may be subject to restocking fees as determined by our manufacturers. Items purchased on with inventory from our Houston location can be returned within 30 days from the date it was shipped.
If you are not completely satisfied with your order, please contact us right away so we can make it right. At OneHydraulics, we aim for 100% customer satisfaction on every order.
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